FAQ

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

Do I have to pay sales tax?

Only orders shipped to addresses in California are subject to sales tax. 

How is my order shipped?

Orders for wood items typically take 2-3 weeks to ship.  Woodworking supplies take 2-3 business days. I ship using either USPS or Fedex.  All international orders are shipped via USPS. Orders are shipped from California. If you require a specific shipment method, please contact me before ordering. Please double check your shipping address before placing your order.  If the shipping address is incorrect, I am not responsible for lost packages.

Order damaged in shipping?

Damage in shipping is rare but does occur occasionally. If an item arrives damaged, please save the item and all the packaging for insurance purposes. In the case of shipping damage, the item will be replaced or refunded in full once photos and all insurance information has been provided.  You may also be provided with a return shipping label to send back the damaged item.

Returns and exchanges?

I gladly accept  returns, exchanges and cancellations on all standard orders.  For returns and exchanges, please contact me within 7 days of delivery and ship items back within 14 days of delivery. Returns on custom orders are sometimes possible so please contact me for details. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, buyer is responsible for any loss in value. Shipping costs are not refundable.

Questions about your order?

Please contact me for any questions about your order.